Customer Service for all the Southern Heritage Home stores.

The Customer Service Department of Southern Heritage Home handles all of the customer issues for the following showrooms, Southern Style Fine Furniture, Heritage Furniture Gallery & Outlet, and the Hooker Furniture Outlet. Our Customer Service Department works with the consumers to ensure that if there are any issues that arise with your furniture, it is corrected quickly and painlessly. From simple warranty claims to large repairs, we can help you out.

Please inspect your furniture as it is brought into your home by the delivery company. If there are any damages caused by the delivery companies, please notate it on the Bill Of Lading when you sign for your furniture. This will ensure that the repair or replacement of your furniture is handled quicker.

If you do run into problems, please take pictures of the issues as we will need them to give to the manufacturer. Please fill out the form below with all the information you can provide along with the pictures and we will be in touch with you soon.

Customer Service

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    Please attach at least 1 of each of the following images.
    1) Image of the manufacture tag (normally located under/behind furniture).
    2) Image of the damage/defect location up close.
    3) Image of the damage/defect location of the piece.
    4) Image of the entire piece.
    5) Image of the Carton/packaging if available.
    Max. file size: 100 MB.
  • Please attach at least 1 of each of the following images.
    1) Image of the manufacture tag (normally located under/behind furniture).
    2) Image of the damage/defect location up close.
    3) Image of the damage/defect location of the piece.
    4) Image of the entire piece.
    5) Image of the Carton/packaging if available.
    Drop files here or
    Max. file size: 100 MB, Max. files: 10.
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