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Our Team

KATHY

Kathy Gordon

President & Owner
"Hi! I'm Kathy. I'm a Furniture Expert with over 25 years of experience in both the retail and design worlds. I've worked on the ground in retail stores in sales and management, educated retail sales staff through my own private consulting firm, and worked independently with clients from all over the world furnishing their homes through my Interior Design business, Kathy Gordon Interiors. My most recent venture before creating Southern Heritage Home was designing furniture for manufacturers – some of which are in-store today!
My goal in uniting 4 stores together under the Southern Heritage Home banner is to stay on-trend and provide our customers with quality built, fresh furniture styles  - at a great price point.
Each customer has their own unique equation for the style and function that will work for their families. Our knowledgeable Sales, Design, and Admin teams help make customers feel confident and comfortable shopping for investments in their homes.
When I'm not in-store, I'm spending time with my husband, Sam, and dog Ollie in the mountains, working on my own home, and visiting with family."
SAM

Sam Gordon

Vice President and Owner

"Organization comes to me naturally as I've worked in outside sales for many years. I worked at a Window Treatment company for 10 years before joining my wife Kathy as Co-Owner of Southern Heritage Home. I've been involved assisting and advising Kathy in her design business for over 25 years - from showroom design and construction to installations for her clients as well as attending High Point Furniture Market.  I’m detailed almost to a fault in my work.  Any project I take on, I research and implement it exactly as the customer or the organization requests it. I will double and triple check things to ensure accuracy. I am always listening to my team and am open to improving the way we work. We should always strive to question how we do something and ask ourselves if it is the most effective way to do the task. This helps us all find new ways to save time and money.  If there’s a problem, I enjoy working with our folks to find the solution.In my spare time I like taking Kathy and Ollie out on the paddle board for a ride on the lake. I also enjoy bike riding and, when I get the chance, a nice game of golf."

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William Hollar

General Manager
I started my furniture career in the mid-80s with an upholstery manufacturing company called J. Royale Furniture. I was there from the onset, being one of the first eight employees. I contributed heavily in building the company and ultimately, became a furniture rep in the late 80s through the early 90s. I started with the Tennessee, Kentucky, Mississippi, and Alabama territories, before moving to Boston, Massachusetts, where I met my wife-to-be, Nancy. 
 
Nancy, our 2 daughters and I moved to North Carolina where we have lived ever since. I worked for Lee Industries in the mid-90 and  it was a great experience with varied responsibilities for a well-respected product. In the early 2000s, I was offered a retail sales position for another highly respected furniture company, Boyles Furniture. I began in sales and was promoted to management in the first year, and went on to become Manager of their Online Department. Unfortunately, Boyles could not rally after the 2008-2009 economic downfall. 
 
After Boyles, I made a career change: for the next 12 years I took my internet experience and helped build a local Internet Marketing Firm: Easyfish Marketing. I learned everything from website building and SEO to AdWords management.  I enjoyed my time with my Easyfish family. When the opportunity was offered to become General Manager of Southern Heritage Home and her stores, it was a hard decision. However, I am so glad that I chose to take on the challenge to work with Kathy Gordon and everyone here at Southern Heritage Home."
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Patsy Norton

Sales/Design

I have always had an interest in creating an inviting place for family and friends to gather. I have been with Southern Heritage Home since February of 2018 in sales and design and very blessed to have the opportunity to meet so many delightful people. It brings me great joy to help individuals solve their dilemma for that specific piece of furniture that will create an exceptional area in their home. My personal goal is to always give the best customer service possible. I feel my commitment to my customer is not complete until their furniture has been safely placed in that special spot that is sure to bring years of enjoyment.

Outside of work I like to golf & spend time with friends & neighbors. So believe it or not... I like "shopping" furniture in my leisure time so that I can help current & future customers get what they want.

JOYCE

Joyce Wagner

Sales/Design

I have been a Sales/Design Consultant for the company since December of 2017.  Previously, I was Assistant Manager at Pier 1 Imports, so I have had 10 yrs experience in home decor/furniture sales. I have a Business degree with a minor in Art and 25+ yrs retail experience.  I enjoy working both individually and well as part of a team with my coworkers and management staff, but more importantly, I love helping and getting to know our customers. When I am not at work I delight in spending time with my grandchildren; I also like cooking and gourmet cuisine.

JOSEPH

Joseph Kyker

Sales/Design

"I have been with SSH since March 2021. Being a Film Production Major, I never saw myself working in sales and design. It has been a surprisingly good fit and I still get to use my creativity and imagination while working with customers. I grew up in Hickory, but lived in Florida seven years before the pandemic had me moving back to my hometown. My last job was producing videos for a travel agency in Florida. Traveling the world was priceless and lovely, but working with well-crafted North Carolina furniture has made me proud of where I grew up."

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Cindy Hall

Sales/Design

Cindy Hall is a seasoned furniture and design consultant with nearly 35 years of experience in the home furnishings industry. Her career spans 29 years at Hooker Furnishings and 4 1/2 years at Sherrill Furniture. A two-time recipient of the prestigious ISFD Pinnacle Award, Cindy is recognized for her innovative contributions to the industry. She was also honored with the 2023 Luxe Red Design Award and was a finalist for the WithIt Mentoring WOW Award in 2021.

As a design consultant at Southern Heritage Home, Cindy is passionate about crafting personalized, stylish spaces that reflect each client's unique taste and lifestyle. She believes in building strong relationships, treating every client as both a friend and collaborator throughout the design process. Whether it's selecting the perfect piece for a room, designing an entire space, or overseeing a complete renovation, Cindy is dedicated to helping clients bring their vision to life with creativity and care.

Cindy enjoys traveling the world with her husband of 31 years, Mike, exploring different cultures and gaining inspiration from her experiences. They share two adult sons, Nathan and Logan, and a daughter-in-law, Alexis.

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Donna Mcdonald

Sales/Design
I am a skilled professional with extensive experience in customer service and a strong focus on sales and design. I combine creativity and product expertise to help clients choose furniture and décor that reflect their personal style while enhancing functionality. I take pride in delivering personalized design solutions and building lasting customer relationships.
 
Outside of work, I am a devoted mother of two sons and grandmother of six. I enjoy spending free time with my family, doing crafts, and participating in outdoor activities that inspire my creativity and love for design.
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Gracie Holland

Sales/Design

Hello, my name is Gracie Holland. I am from Lincolnton, North Carolina, which is not too far from Hickory. I just recently joined the team here at Southern Heritage Home. Not only do I help with sales, but when needed, I help with Interior Design. I can draw out floor plans to evaluate the best furniture configuration for your home. I can also advise with suggestions for selecting draperies, wallpaper, paint, fabrics, etc. 

TARA

Tara Boyd

Visual Merchandise Manager
I am currently the Visual Merchandise Manager for Southern Heritage Home and have been with the company for since May of 2019.  Working in furniture for over 25 years, and partnering with wonderful companies such as Drexel Heritage, Century and many other manufacturers in the Hickory area has been my passion.  Keeping current about design and color trends along with listening to our customers and their needs continues to inspire and encourage me to keep our stores looking fresh and relevant.   Southern Heritage Home has afforded me many opportunities during each day to bring order and beauty to an ever changing retail floor,  truly exciting.  Our amazing sales team is always hard at work, product is coming in and moving out to homes all over the country at a rapid rate.   That makes each day full,  exploring ways to keep our sales floor looking interesting and approachable for our valuable customers.  When I'm not at work here in the mart I enjoy gardening and eating what our land gives us as well as visiting my children and new grandchildren.   
 
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Angie Crump

Office Manager

Hi, my name is Angie Crump. I have worked in the Furniture world for over 20 years now. I have been with Southern Heritage Home since January of 2012; I enjoy my position here. I am always taking on new challenges. I manage the processing of Sales Invoice, Purchase orders, Receiving and Inventory Control for all 4 stores under Southern Heritage Home. I help display our Hooker Outlet, which I really enjoy, it is nice to get out of your office and just design!!   

Outside of work, I enjoy crafting, decorating, and spending time with my family and being a Mimi!

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Liz Lail

Office System Specialist / Customer Service Manager

My name is Liz Lail, and I am the Office System Specialist and Customer Service Manager. I have been with the company since January of 2017. My job is to handle stock damage control, working closely with our vendors, and IT work. I review Manufacturer Order Acknowledgements to ensure our products are ordered correctly and address our shipping and supply needs. I handle the escalated customer service issue and I work to assist the Office Manager with handling inventory control for all our showrooms and warehouse as well as product placement in our Hooker Showroom. I also take care of maintaining the products on our websites. 

Outside of work I live on a farm raising bottle calves. I enjoy traveling, crafting and spending time with my family. 

Nikki

Customer Service

Sales/Design

Nikki Milholland is a seasoned sales professional with over 15 years of experience, having owned successful businesses, where she honed her expertise in customer relations and business management. Nikki’s exceptional communication skills and her genuine passion for working with people have made her a respected figure in the sales industry. Beyond her business achievements, she has found a creative outlet in interior design, where she loves to transform spaces into beautiful, functional environments.

Her talent for design and flair for aesthetics led her to explore the world of furniture sales, where she continues to thrive by combining her sales acumen with her passion for creating inviting spaces. Nikki’s approach to sales is rooted in her love for helping others, making her an excellent fit for roles that require empathy, understanding, and the ability to connect with a diverse range of clients.

As a devoted mother of three children, Nikki skillfully balances her professional ambitions with her role as a parent. She brings the same enthusiasm, dedication, and strong interpersonal skills to her family life as she does her work, making her a dynamic individual both in her career and at home.

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Bill Richards

Warehouse Manager
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